6.1 Timeout session

21 января 2026 г.

16:42

How to increase the web portal timeout duration? (4328582)

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  • Title
    How to increase the web portal timeout duration?

  • Description
    To increase the amount of time before a user is automatically logged out of their IT Shop session, the web.config file for the web project will need to be manually modified.

  • Cause
    By default ASP.NET uses cookies to identify which requests belong to a particular session.

If cookies are not available, a session can be tracked by adding a session identifier to the URL.

To disable cookies, set sessionState cookieless="true".

  • Resolution
    Open the web.config file (e.g. C:\inetpub\wwwroot\IdentityManager) using a text editor and increase the timeout in the "sessionState" section to the desired amount of time, e.g.:

sessionState mode="InProc" stateConnectionString="tcpip=[REDACTED_IP]:42424" sqlConnectionString="data source=[REDACTED_IP];Trusted_Connection=yes" cookieless="false" **timeout="30"
** (where the default is 20)

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From \<https://support.oneidentity.com/identity-manager/kb/4328582/how-to-increase-the-web-portal-timeout-duration>